Hi,
I am encountering an odd problem in an Exchange 2010 (v14.1 Build 218.15) environment with attachments that do not appear in an email client for internal users. Outlook 2010 is used.
Example: External user sends an email with an Excel document as an attachment. Email in recipients inbox has the paperclip icon indicating there is an attachment, but no attachment appears in the email preview pane. Email is opened into its own window and no attachment is visible. File -> Save Attachments lists no attachments.
User logs in to OWA with same result. No attachment visible.
If we forward to an internal user (on same Exchange server) they see no attachment, however the size of the email is always constant, indicating that the attachment is still there.
We forward the email to an external user and the attachment is visible to that user. We can then forward the email back and the attachment is then visible on the forwarded email.
There must be something up with the email that means attachments aren't visible, even when forwared internally. Switching views doens't help, or conversation view. Even more odd that it is not visible in OWA....
Any ideas welcome....