HELP!! HELP!! HELP!!
Here is a problem that I have with all my users in my network:
If the users built an email inside the outlook and attach an excel or word file, all works great, the email is received completly
But If the user inside Word or Excel, use the feature "Save and Send", occurs the next two issues:
- The mail send is delivered to the recipients, BUT this email remains in the outbox of the server (this is a great problem for the user quota , because it most be downloaded to the local users PST), altought if I open the email in the outbox folder and add text and send the mail, this arrive completly and it's moved to the local PST sent items, of course this is not normal... and the user wont do this ;)
- The message that was delivered to the recipients, it has the header (From, To, CC, subject) an the attachBUT the text body arrive completly empty
This is a great problem, because it occurs in all my users, does not matter if they use Office 2010 or 2007, I though that was because the computer required windows updates and office updates, but this in not correct because all the users where I did the test have the lastest service pack and updates.
I'm don't know how to fix this, we have installed Exchange 2010 with Service Pack 2 and RU 4.
I think this issue is from Exchange because this behavior occurs in all my users, so what could be misconfigured in the recently instaled Exchange server 2010?
I appreciate an answer because the complains are increasing.
Thanks!
