Hi all
We have recently migrated to an Exchange 2010 environment, our clients using Outlook 2003 and Outlook 2010.
We have a large number of shared mailboxes within our organisation that contain their own contacts lists. The shared mailbox is added as as additional mailbox to the users' own profile as they have been delegated full access to manage and maintain all items.
The issue we are having is trying to get the contacts list on the shared mailbox to show up in the users address book when sending an email.
I have had a search on the net for an answer to this and the only thing I can get to work to is creating a new profile for the shared mailbox and renaming the contacts as discussed in the following thread: http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/62befbae-ceaa-482b-b450-e448f8d1a265
The issue with this however is that it only seems to temporarily work - after closing the profile for the shared mailbox and opening the user profile it will only appear in the address book for the first time; after closing and reopening Outlook the contacts list for the shared mailbox disappears.
Even if we did get this method to work every time, it seems a little long winded. Some shared mailboxes are used by about 10 different users and having to get them to create a new profile for the shared mailbox seems a little full on just to get the contacts list to show up in their address book.
Other threads on the net have suggested just going into the properties of the Contact item on the shared mailbox and ticking the "Show this folder as an e-mail Address Book". The issue I am having is that the there is no such tick box. In fact the "Outlook Address Book" tab isn't even there. The users' have been given full control of the contacts as they are able to create/modify/delete contacts when they actually select the contact objects from the shared mailbox.
We have just moved from an Oracle mail environment where this was possible and so would like to know if sharing contacts is a supported feature of Exchange 2010/Outlook. If so, how?
Cheers
Brady